sports, concerts, and theatre. You can find the Viagogo head office in London. 16. If you are looking for ViaGoGo's best customer help page or faq or forum, this is the best entry point according to 9,084 GetHuman users in the last 12 months. The said I had waited until the expiration of the ticket on May 3, 2019. Please select from the dropdowns below for other contact pathways. Contacting Viagogo via phone. Their Support is real people, and they are always friendly and supportive. Tickets never received and still waiting for a refund over a year later. No matter what your question is, you can contact Viagogo through their website, on social media, or through email and get your questions answered quickly. ViaGoGo Customer Service Email. WWE Wrestlemania 38 - 2 Day Pass. You can check the Viagogo Help Forum to see if someone else has had a similar problem to yours and if there's an answer. viagogo values its customers and aims to provide a responsive and efficient process for handling customer complaints. 2 reviews. However, Viagogo has taken out more money from my account for tickets I did not purchase. I ordered on 22/2. viagogo values its customers and aims to provide a responsive and efficient process for handling customer complaints. We would like to show you a description here but the site won't allow us. Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. Was worried when I read the reviews on Viagogo but everything worked perfectly! Select the order you wish to contact us about and click on the 'Customer Support' link. The viagogo group is a global business with local language websites in over 150 countries. Viagogo is a supposed ticket retailer; however, their values are set in money and not in people. The viagogo group is a global business with local language websites in over 150 countries. US. Ideally we want to purchase 1. Page 1 of our step by step guides and a way for ViaGoGo customers to request that GetHuman researchers look into a solution. Outstanding balance of £344.40 due for sale of tickets. 2. How we can help you with your issue with Viagogo.com We do NOT currently have a direct email route for this company but we are working on it. Pros. Sometimes when you dig through the various help topics and volumes on viagogo.com, you end up needing to go back and forth with somebody in their customer service department, in which . ViaGoGo Support - What Else? Answer 11 of 74: My son bought tickets to a 1D concert via Viagogo to take his little sister in October. If you have any further enquiries please visit our help centre. The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. Customers can contact us via email using the Help Centre on our website or by emailing us directly to customerservice@orders.viagogo.com. Company Description: Viagogo, Inc. is located in New York, NY, United States and is part of the Travel Arrangement and Reservation Services Industry. Report inappropriate content. Viagogo, Inc. has 4 total employees across all of its locations and generates $5.32 million in sales (USD). 5 years ago. About Viagogo viagogo is the leading global marketplace for music, sports, and entertainment tickets. Ideally we want to purchase 1. Answer 41 of 74: My son bought tickets to a 1D concert via Viagogo to take his little sister in October. The fastest way to contact us is via our Help Centre, using the online contact us form. Der beste Weg, um Kundendiensthilfe von ViaGoGo zu erhalten, ist nicht E-Mail, sondern die hier gezeigten Informationen. August 28 - September 05 2022. Their website has no email for customer services and all the numbers I have called simply take you through to an automated line where there is no option to speak to somebody. If you do manage to get with one of the representatives of the company, you . Ideally we want to purchase 1. appalling customer service and surely breaking the law with their "hard sell" tactics, lack of costing information until payment has been made and refusal of refunds. Unfortunately, Viagogo doesn't have a customer support telephone, email, or live chat function you can use to contact them directly. The site is extremely fraud. Hier können Sie auch sehen, ob unsere Funktion "Wartezeit überspringen" verfügbar ist, wenn Sie sie anrufen, oder ob sie einen Live-Chat als Kundenunterstützungsoption haben. They were extra tickets. Our customer support helpline is 020 3137 6080 (UK) or +44 20 3137 6080 (outside UK) You will need to enter your order ID when prompted so please have this to hand before dialling. Contact Viagogo customer support at toll-free or aisa pacific phone number. Tel: 020 31376080. customerserviceuk@viagogo.com. Ultra Miami 2022 - 3 Day Pass. While ViaGoGo does not have a toll-free number, there is a way to get in touch with their support team. Customer Support Helpline Numbers. This is a fantastic opportunity to work and learn about live events globally e.g. If not one of the worst I have ever encountered. Not sure how I can get my money back when I can't even contact them I have been working in Viagogo for 4 years Decent starting salary Healthcare provided Lots of opportunities to travel and work abroad Lots of room for progression within the company Friendly staff Free parking If you need to get a bus it stops outside the building Working on lots of exciting and interesting projects. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way The new date had been given as the original event had been postponed due to covid. Feb 19, 2022. Re: Viagogo customer service. viagogo values its customers and aims to provide a responsive and efficient process for handling customer complaints. Top Events in United States. Contact Number. Viagogo has a consumer rating of 1.29 stars from 1,654 reviews indicating that most customers are generally dissatisfied with their purchases. Just don't buy your ticket here. I sold my London O2 Genesis tickets a few days before the concert and digitally transferred them to the buyer that same day. Bought tickets to Backstreet Boys. Filled in contact form as advised on website my email address is described as invalid but it's the address used by viagogo when order processed, tickets paid for and to tell me that event rescheduled due to COVID ** and that tickets . We provide an online platform to facilitate . Contacting ViaGoGo - by phone or otherwise. Buy and Sell Tickets. They kept sending me links. Viagogo is a scam. The fastest way to contact us is via our Help Centre, using the online contact us form. Emails from hotel and airline all retrieved without a problem. This post was determined to be inappropriate by the Tripadvisor community and has been removed. Updated Jul 31, 2021. 20 Viagogo Customer Service Representative interview questions and 13 interview reviews. Most negative Viagogo reviews talked about: > high-priced tickets > 31.69% average tax/booking fee (hidden until checkout) > bad customer service experience > ticket delivery was delayed (although it arrived just right before the event in some cases) At this time, with so many negative Viagogo reviews from customers (over 288 complaints in the last 12 months), we are on the fence and not sure . The fastest way to contact us is via our Help Centre, using the online contact us form. I paid 211 pound sterling for 2 tickets. Our customer support advisers have been in contact with the customer to inform that as a marketplace viagogo does not itself sell or issue tickets. The fastest way to contact ViaGoGo, the best ViaGoGo phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experien. I had a horrible experience and I would never recommend anyone to buy tickets from this site. I made a genuine mistake by putting the tickets up for sale as I was under the impression after talking to five different customer service people that they would issue etickets for resale. Overview of Role The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. Not sure how I can get my money back when I can't even contact them Viagogo get worse and worse. Contact @viagogo over social media Set up a Twitter account. Therefore, make sure that you have the exact date and number of your order and other significant details. Viagogo is the worst site. Overview of Role The viagogo group - the world's largest source of live event tickets - is looking to hire ambitious and talented people to join our Seller Support Team. (Sales figure is modelled). Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App Second message We are contacting you regarding your order 500050920 for Galatasaray vs FC Barcelona - European Club League 2021-22 on 17 March 2022. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. " Avoid! This is a fantastic opportunity to work and learn about live events globally e.g. The issue was classified by GetHuman-mjmeredi at the time as a General Customer Complaint problem, and was later reported to be fixed on December 5th, 2017. Alternatively, customers can also call us on our customer support helpline 020 . Contact Viagogo directly - raise a complaint & request a full refund. The tickets never arrived in Italy, Viagogo insists they did. The role will involve providing first-class service to our customers and assisting with key operational tasks. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. The agents are mostly friendly, but the viagogo (it) business processes For a refund are really sub par. Viagogo should not be allowed to advertise on Google. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Viagogo provided box seats at a very good price. Payment marked as pending from 1st March.. .no response from viagogo despite numerous emails from self and also PayPal. The role will involve providing the first-class service to our customers and assisting with key operational tasks. We are a global business with local language websites and customers in over 150 . Over the past 180 days, 9,084 GetHuman users who are ViaGoGo . The cutomer service is extremely dumb. If you have a complaint about viagogo's service, please contact the customer service department. Burning Man 2022 - Week Pass. Choose the question you want to ask. I rang Viagogo 5 times on the days before the concert. The customer service for viagogo has been Appalling, i had brought tickets in 2019 to see m huncho, someone has then gone into my account and downloaded them tickets. I accidentally ordered tickets from them in a hurry. Their writers are also pretty cool. Call or write an email to resolve Viagogo issues: Request for Information, …. No way to contact viagogo..no telephone number, email bounced back from customer services. 1. They write quality papers, and you can actually chat with them if Viagogo Case Study you want. Also you can see here if our Skip the Wait on Hold feature is available when calling them or if they have live chat as a customer support option. Cons. Viagogo Case Study Working with this service is a pleasure. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 179th among Tickets sites. I had many conversations reporting this problem with customer service representatives. This is an exciting opportunity to join a fast-paced innovative environment with career growth and international travel opportunities. Upon my return I discovered these were $49 tickets from Ticketmaster for standing room only in the general admission area of the venue. Click here to Log in to your account with the email address you used to create your order or listing. Need viagogo emails for my order ID . Terrible customer service. Free interview details posted anonymously by Viagogo interview candidates. I bought tickets to a recent event at the London Albert Hall. Viagogo failed to honor its so called guarantee. However, the Viagogo customer service system could use some improvements as it can be hassling to use. There are also extensive complaints on the internet about Viagogo's lack of customer service and support. 4 hours before the concert they email to tell me the sale has been cancelled and that I'll be charged £46 admin cancellation for this. viagogo provides online help and customer service by email. Got the tickets sent to me right after I called customer service, downloaded it and then printed it. They are known for grossly overcharging by jacking up prices on "limited" tickets. Steps. If you have a complaint about viagogo's service, please contact the customer service department. 2 reviews. Overview of Role The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. Postal Address: viagogo AG, Rue du Commerce 4, 1204, Genève, Switzerland. This is a fantastic opportunity to work and learn about live events globally e.g. Viagogo is an online ticket marketplace for buying and selling tickets to live events. Their website has no email for customer services and all the numbers I have called simply take you through to an automated line where there is no option to speak to somebody. Viagogo stated that I had received the email and failed to initiate the transfer. While working on COVID-19 vaccine introduction in West Africa, I used the French Viagogo site to buy two seats for $266 to see Khruangbin at the Anthem in Washington DC. According to the official Viagogo website, if you've had an issue with your tickets, you can use the online contact form within the Help Center to reach out to customer support. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership. Black Rock City, Gerlach, Nevada, USA. The best way to get customer service help from ViaGoGo is not email, but rather the information shown here. If the enquiry is urgent, we'll call the customer to discuss it. Overview of Role The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. I was very worried, but thankfully everything worked great. How to understand and fix the most common ViaGoGo problems. Just don't. Just don't do it. I have not received an email from them, I gave them my correct email and I have checked spam folder every day since. Cannot access emails from viagogo through email search button. If you choose to contact Viagogo via phone, you might find yourself facing significant delays and even be for many minutes on a call. Had waited until the expiration of the venue start-up ethos and data-driven, culture... 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